FAQ's

where are you located?
austin, texas

 

who are your suppliers and partners?
we work exclusively with small businesses that operate in new york city and austin

 

what forms of payment do you accept?
we accept Visa, Mastercard, American Express, Discover and PayPal. we process payments using 128-bit encryption (the highest level available). we value your privacy and will never share your information.

 

what comes in the box?
a fully assembled lamp with an eight-foot cloth cord equipped with porcelain socket and bulb.

 

do you accept custom orders?
yes! email info@chiralstudio.com for details and let the collaboration begin.

 

are there discounts for large orders?
we offer a 20 percent discount for orders of five items or more in the form of a refund.

 

are these lights UL-certified?
UL-certified components are used to make the lights. however, underwriter laboratories haven’t certified the final assembly. we recommend that you have a qualified electrician install your product.
  
do you allow returns?
our products are custom-made and inventories are low so we cannot accept returns. if you are unsatisfied with the product, you may exchange it within two weeks of purchase at the original price, plus shipping and a 10 percent restocking fee.